Term and Conditions

Thank you for choosing Auroras Jewelry Store. These Terms and Conditions govern your use of our website (jewelrys-stores.com) and your purchase of our beautiful jewelry products. By accessing our site and making a purchase, you agree to be bound by these terms.

At Auroras Jewelry Store, we specialize in creating exquisite jewelry pieces including accessories, earrings, necklaces, rings, and personalized items. We are committed to providing you with exceptional quality products and service.

1. User Obligations and Responsibilities

Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Reproduce, duplicate, copy, or resell any part of our website or products without express written permission
• Engage in any activity that interferes with or disrupts our website or services
• Provide false or misleading information during the ordering process
• Use our website to harass, abuse, or harm others

Age Restrictions

Our website and services are intended for users who are at least 18 years old. By using our website, you represent that you are at least 18 years of age.

2. Products and Services Description

Product Information

We strive to accurately display the colors, features, and specifications of our jewelry products on our website. However, the actual colors you see will depend on your monitor settings, and we cannot guarantee that your monitor’s display will be accurate.

Personalized Items

Our personalized jewelry items are custom-made according to your specifications. Due to their unique nature, personalized items cannot be returned or exchanged unless they arrive damaged or defective. Please review your customization details carefully before completing your purchase.

Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you and either cancel the item from your order or discuss alternative options with you.

3. Order and Payment Terms

Order Process

When you place an order through our website, you will receive an acknowledgment email confirming receipt of your order. This email is not an acceptance of your order, which will be confirmed only when we ship the products.

Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your payment card will be charged when we ship your order. By providing payment information, you represent that you are authorized to use the payment method.

Shipping and Delivery

We offer worldwide shipping, excluding some parts of Asia and remote areas. All orders are carefully hand-prepared and processed within 1-2 business days before shipment.

We offer two shipping methods:

1. Standard Shipping ($12.95): Shipped via DHL or FedEx, with delivery typically within 10-15 business days after dispatch.
2. Free Shipping: Available on orders over $50, shipped via EMS, with delivery typically within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way. Delivery times are estimates and not guaranteed, as they depend on carrier performance and customs processing.

Customs and Import Duties

For international orders, you may be subject to import duties and taxes levied once your package reaches its destination country. These charges are the customer’s responsibility as we have no control over these charges.

4. Returns, Exchanges, and Refunds

Returns Policy

Your complete satisfaction is our priority. We offer a straightforward returns and exchanges process with the following conditions:

• Returns or exchanges must be requested within 15 days of receiving your order
• The item must be unworn, unused, and in its original condition with all tags attached and included in the original packaging
• Proof of purchase (order number) is required

Non-Returnable Items

The following items cannot be returned or exchanged for a refund unless they arrive damaged or defective:

• Personalized items from our “Personalization” collection
• All earrings (for hygiene reasons)

Return Process

To initiate a return or exchange:

1. Email our customer service team at [email protected] within the 15-day window
2. Wait for approval and instructions (we will respond within 2 business days)
3. Securely package the item in its original packaging with the authorization number
4. Mail it to: Auroras Jewelry Store Returns Department, 1821 Catalpa Way, Hayward, CA 94545 USA

Refunds

Refunds are processed within 5 business days after we receive and approve your returned item. The refund will be issued to the original payment method. Original shipping costs are non-refundable.

Please allow:

• 5-10 business days for credit/debit card refunds to appear in your account
• 3-5 business days for PayPal refunds to appear in your account

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected]. Include your order number and photographs of the item and packaging. We will arrange a replacement or refund at no extra cost.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Auroras Jewelry Store or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. The Auroras Jewelry Store name and logo are trademarks of our company.

6. Limitation of Liability

Auroras Jewelry Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the product(s) at issue.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

10. Contact Information

We value your trust and are committed to resolving any concerns you may have about our terms or services.

Thank you for taking the time to review our Terms and Conditions. We appreciate your business and look forward to helping you find the perfect jewelry piece for your special moments.

Sincerely,
The Team at Auroras Jewelry Store