At Auroras Jewelry Store, we are dedicated to ensuring your journey with us is as beautiful and seamless as our jewelry. We understand that purchasing jewelry is a special experience, and we strive to support you from the moment you place your order until your exquisite piece becomes a cherished part of your story.

Shipping Information

We are delighted to offer worldwide shipping (excluding some parts of Asia and remote areas).

Order Processing: All orders are carefully hand-prepared and processed within 1-2 business days before shipment.

Shipping Methods & Timelines:

  • Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way.

Our Returns & Exchanges Policy

Your complete satisfaction is our utmost priority. We want you to be absolutely delighted with your purchase from Auroras Jewelry Store. If your experience falls short of exceptional, we offer a straightforward returns and exchanges process.

Policy Overview:

  • Returns or exchanges must be requested within 15 days of you receiving your order.
  • The item must be unworn, unused, and in its original condition with all tags attached and included in the original packaging.
  • A proof of purchase (order number) is required.

Please Note: Non-Returnable Items

Due to their unique nature, the following items cannot be returned or exchanged for a refund unless they arrive damaged or defective:

  • Personalized Items: Any custom-made or engraved products from our “Personalization” collection. This policy protects the special, one-of-a-kind nature of these pieces. (Simple size changes can be accommodated for unworn items).
  • Earrings: All earrings, including hypoallergenic styles, are final sale for hygiene reasons unless they are received defective.

How to Initiate a Return or Exchange

To start your return or exchange, please follow these simple steps:

  1. Contact Us: Email our dedicated customer service team at [email protected] within the 15-day window. Please use the template provided below to ensure we have all necessary information to assist you promptly.
  2. Wait for Approval & Instructions: Our team will review your request and respond within 2 business days with a Return Authorization Number and detailed instructions for shipping.
  3. Ship the Item: Securely package the item in its original packaging, include the authorization number, and mail it to:

    Auroras Jewelry Store Returns Department
    1821 Catalpa Way
    Hayward, CA 94545
    USA
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days and notify you via email.

Return & Exchange Request Email Template

Please copy and paste the text below into your email to us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Auroras Jewelry Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Name: [Product Name]
Reason for [return/exchange]: [Please provide details]

I have read and understand the Returns & Exchanges policy.

Full Name: [Your Full Name]
Email Address: [Your Email]
Shipping Address: [Your Address]

Thank you,
[Your Name]

Refund Information

Timeline: Refunds are processed within 5 business days after we receive and approve your returned item.

Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that original shipping costs are non-refundable.

Please Allow:

  • Credit/Debit Cards: 5-10 business days for the refund to appear in your account.
  • PayPal: 3-5 business days for the refund to appear in your account.

For exchanges, we will cover the shipping cost of the new item sent to you.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately at [email protected]. Please include your order number and photographs of the item and the packaging. We will swiftly arrange a replacement or refund at no extra cost to you.

Questions?

Our friendly customer service team is always here to help you. Feel free to reach out to us at [email protected] for any assistance.

Thank you for trusting Auroras Jewelry Store with your special moments.