At Auroras Jewelry Store, we take pride in crafting exquisite pieces that become part of your story. We want you to be completely delighted with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process within 15 days of receipt.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be requested within 15 days of receiving your order.
  • A proof of purchase or order number must be provided.
Please Note: Due to the personalized nature of our Personalization category items (e.g., engraved rings or custom-made pieces), these cannot be returned or exchanged unless they arrive damaged or defective. This exception does not apply to simple size changes, which can be accommodated through our exchange process if the item is unworn.

Non-Returnable Items

The following product types cannot be returned or exchanged:

  • Personalized Items: Custom-made or engraved products from our Personalization collection (unless damaged or defective).
  • Earrings: For hygiene reasons, earrings (including hypoallergenic earrings) are final sale unless defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will respond within 2 business days with a return authorization number and instructions.
  3. Ship the Item: Securely package the item in its original packaging and include the return authorization number. Ship to:
    Auroras Jewelry Store
    Returns Department
    1821 Catalpa Way
    Hayward, CA 94545
    USA
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 5 business days.

Return & Exchange Request Template

Copy and paste the template below into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Auroras Jewelry Store Team, I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date]. Product Name: [Product Name] Reason for [return/exchange]: [Please provide details] I have read and understand the Returns & Exchanges policy. Full Name: [Your Full Name] Email Address: [Your Email] Shipping Address: [Your Address] Thank you, [Your Name]

Refund Timeline and Method

Refunds will be processed within 5 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Note: Shipping costs are non-refundable. For exchanges, we will cover the shipping cost of the new item to you.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the item and packaging. We will arrange a replacement or refund at no extra cost.

Questions?

Our customer service team is here to help. Contact us at [email protected] for assistance.