FAQ

1. What types of jewelry do you offer?

We specialize in a curated collection of hypoallergenic and lightweight jewelry, including Accessories, Earrings, Necklaces, Rings, and Jewelry Storage solutions. Each piece is crafted with meticulous attention to detail, reflecting our passion for craftsmanship and elegance.

2. Do you offer personalized or custom jewelry?

Yes, we offer Personalization services to help you create unique, meaningful pieces. Whether it’s an engraved necklace or a custom ring, our designs are tailored to carry your personal story with grace.

3. Are your jewelry pieces hypoallergenic?

Absolutely. All our jewelry is crafted from hypoallergenic materials, ensuring comfort and durability for even the most sensitive skin.

1. How do I place an order?

Simply browse our collection, select your desired pieces, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.

2. Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

3. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

1. Where do you ship to?

We offer global shipping to most regions, excluding Asia and select remote areas. Our roots are in Hayward, California, but we deliver worldwide with care.

2. What are your shipping options?

We provide two tailored options:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping (for orders over $50): Delivered via EMS within 15-25 days after dispatch, combining economy with reliability.

3. How is my jewelry packaged?

Each piece is carefully nestled in our signature gift-ready boxes, ensuring it arrives as a perfect presentation—whether for yourself or a loved one.

1. What is your return policy?

We offer a 15-day return policy from the date of delivery. If your piece isn’t perfectly suited, please contact us at [email protected] for assistance.

2. Are there any conditions for returns?

Items must be unused and in their original packaging. Personalized items may not be eligible unless there is a manufacturing defect.

1. How can I contact customer service?

Our team is here to help! Reach us via email at [email protected] for any questions or concerns.

2. Where is your company located?

Auroras Jewelry Store is based at 1821 Catalpa Way, Hayward, US 94545. We take pride in our California roots while serving customers globally.